Privacy Policy

At Poira Labs LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational applications and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or subscription
• Contact our support team
• Participate in surveys or feedback forms

This information may include:

• Name and email address
• Authentication provider (Google or Apple)
• Profile preferences and settings
• Communication history with our support team

Device Data

We automatically collect certain information when you use our applications:

• Device identifier, type (iOS/Android), name, model, and OS version
• Push notification token (Firebase Cloud Messaging)
• Device presence state (active, background, or closed) and connection status
• IP address and general location data
• Performance metrics and crash reports

Learning & Exam Data

To provide personalized educational features, we collect:

• Exam scores, correct/incorrect answer counts, and duration per attempt
• Wrong question history with attempt counts
• Lesson progress: read scroll percentage, audio listen percentage, and time spent
• Question feedback reports you submit
• Offline download records

Duel & Competitive Data

If you participate in the duel feature, we collect:

• Competitive rating (Glicko-1), rank tier, and match history
• Per-question answers and timing within matches
• Daily mission progress and challenge invitations

Messaging & Support Data

If you use messaging or support features, we collect:

• Chat messages, read receipts, and chat deletion records
• Support ticket messages and media attachments
• User block and report records for community safety

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our educational services
• To process your transactions and manage subscriptions
• To personalize your learning experience
• To send important updates and notifications
• To improve our applications and develop new features
• To analyze usage patterns and optimize performance
• To provide customer support and respond to inquiries
• To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our services (e.g., Firebase for authentication, Google Gemini AI for content generation, Google Cloud TTS for lesson audio)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Payment Information Security

For in-app purchases made through mobile applications, payments are handled by the Apple App Store (for iOS devices) and Google Play Store (for Android devices). These transactions are processed entirely by Apple and Google respectively, and we do not have access to your full payment details. Please refer to Apple's Privacy Policy and Google's Privacy Policy for more information on how they handle your payment data.

AI-Generated Content

The Application uses Google Gemini AI to generate educational content such as question explanations and translations, and Google Cloud Text-to-Speech for lesson audio. Text content may be sent to Google's services for processing but is not stored beyond the generated output.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

When you request account deletion: your profile image is removed, your email is anonymized, your subscription is downgraded, and your data is removed from public leaderboards. Your original email is preserved internally for audit purposes only. Certain data (such as completed match results) may be retained in anonymized form to maintain data integrity.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, please contact us at support@poiralabs.com.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Users between the ages of 13 and 18 may use our services only with the consent of a parent or legal guardian.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Security Measures

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Regional Privacy Information

For Users in Saudi Arabia (PDPL)

Users in Saudi Arabia have rights under the Personal Data Protection Law (PDPL), including the right to be informed, access, correct, delete, and withdraw consent for processing of their personal data.

For EU/EEA Users (GDPR)

Under GDPR, the legal basis for processing your data includes consent, contract performance, legitimate interests, and legal obligations.

For Users in Turkey (KVKK)

Users in Turkey have the right to learn whether their personal data is processed, request information if processed, and request correction or deletion under the Personal Data Protection Law No. 6698 (KVKK).

Governing Law

This Privacy Policy is governed by the laws of the Republic of Turkey. Any disputes arising from this policy will be resolved in the courts of Istanbul, Turkey.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: